At Cabot House, we value your satisfaction. While we hope you love your furniture, we understand that cancellations or returns may occasionally be necessary. Please review our policies below.
Cancellation Policy (Within 24 Hours of Purchase)
- Orders can be canceled within 24 hours of placement at no cost, provided they have not been processed for shipment.
- Once an order is sent to the warehouse , it cannot be canceled as the merchandise is already committed for purchase.
- You will receive an email confirmation upon placing your order. It is your responsibility to verify the accuracy of this email and notify us of any discrepancies within 48 hours.
- To cancel an order, email support@cabothouse.com with your name, order number, and reason for cancellation. Phone cancellations are not accepted.
- Cancellations of special orders are not permitted.
- Orders canceled after 24 hours are subject to the Returns Policy.
Returns Policy (After 24 Hours)
- Returns or cancellations after 24 hours and within 30 days of receipt are eligible for a refund, less a 50% restocking fee and round-trip shipping and handling costs.
- All returned items are donated to charity and are not resold as new.
- To request a return, email support@cabothouse.com with your name, order number, and reason for return. Phone requests cannot be processed. Once approved, you will receive instructions on next steps.
Damaged Items
- Inspect all items upon delivery and note any damage on the delivery slip before signing. Write "damaged" next to affected items and take photos.
- Email photos to support@cabothouse.com or use the support contact form on our website within 48 hours.
- Do not accept damaged items. The manufacturer will send replacement parts, and any redelivery costs will be covered.
- Only items marked as damaged on the delivery slip are eligible for free repairs or replacements.
Items That Don’t Fit
- Please ensure the dimensions of the furniture are suitable for your space before ordering. This is the responsibility of the customer to ensure items will not only fit in the room, but through the door, up the stairs, or in the elevator. Measurements are available on our website.
- Items returned due to sizing issues are subject to the Returns Policy. If an item fits your room but not through a doorway, we can connect you with a furniture technician for assembly/disassembly at an additional cost.
Variations in Color, Finish, and Material
- Variations in wood grain, stone veining, leather texture, and finish are natural and not considered defects.
- Colors may appear differently due to lighting conditions or monitor settings.
- Distressed finishes may feature intentional marks or imperfections that are part of the design.
For questions or assistance, contact us at support@cabothouse.com.
